Service terms, payments and changes.

Serica's planning, concierge or production fee is distinguished from hotels, transport, venues, meals, practitioners and other third-party costs. Where practical, these items are shown separately.

The proposal or invoice states the currency, payee, taxes where applicable, due date and payment milestone. Do not send card details, bank credentials or other payment information through the website enquiry form.

Ask for changes in writing. Serica will check feasibility, timing and any revised fee or supplier cost before proceeding. A supplier may charge for a change even when the overall commission continues.

Give notice in writing. The cancellation schedule in the accepted proposal applies. Work already performed, committed Serica fees and third-party costs that cannot be recovered may remain payable or non-refundable.

Availability, access, transport, weather and supplier decisions can alter a plan. Serica will communicate the available alternative, rebooking or recovery route; any refund remains subject to the relevant supplier's terms and the amounts actually recovered.

The client is responsible for accurate names, travel documents, permissions, material health, mobility and dietary information shared through an appropriate channel, and timely approvals from the person authorised to decide.

Transport, aviation, security, medical, legal and other regulated services are contracted and delivered by appropriately qualified providers. Serica coordinates the working plan but does not replace the provider's professional responsibility.

After-hours support applies only where the service relationship, channel and response expectations have been agreed. Serica is not an emergency medical, security, legal or public-authority service.