Private concierge services in China
24/7 Private Concierge
One familiar contact remembers the context, follows the confirmations and answers when the plan changes.
When this matters most
Do not begin again with every request.
You want one trusted line across recurring personal requests, so your family or office no longer has to manage a succession of unrelated bookings and providers.
A request in practice
01
A week that keeps changing
You travel between Shanghai, Singapore and London while family plans, visiting guests and a private dinner keep changing. Send Serica one message. We check which bookings and arrangements are affected, ask you for the decisions that need your approval, and follow through with each provider until the revised plan is confirmed.
What Serica coordinates
One familiar point of contact
- Preferences, relationships and occasion context remembered
- Short, reasoned recommendations
- Provider briefing and multilingual liaison
- Clear confirmations and outstanding choices
- After-hours changes handled for active requests
What we will clarify with you
Who may ask Serica to act and approve spend
- Which requests you would like us to handle
- Preferred communication and confirmation rules
- What information may be remembered between requests
Scope and supplier responsibility
24/7 handling begins after we have confirmed the relationship and how we will work together
- Serica is not an emergency, medical, security or legal response service
- Third-party availability and contractual terms remain subject to provider confirmation
Lead time
Lead time and dependencies
An ongoing relationship begins with a private conversation about how you prefer to work. We agree communication channels, response expectations, decision authority and fees before continuous support begins.
Ongoing concierge enquiry
Which requests should one contact keep in the same plan?
List the active arrangements, preferred contact channels, decision makers and response expectations. We will define the service scope and fee before ongoing support begins.