Serica Concierge · Shanghai and China
A private concierge in China, based in Shanghai.
Serica coordinates hotels, transport, dining, cultural visits and personal occasions. One contact keeps the itinerary, supplier confirmations and your preferences together when dates or plans change.
How the relationship works
One contact keeps the working brief.
At the start, we record the details that affect recommendations: who is travelling, timing, mobility, diet, communication preferences and the decisions already made.
For later requests, your concierge works from that brief, explains the shortlist and remains responsible for following confirmations and changes.
Around-the-clock handling begins only after we agree the service relationship, communication channels and response expectations.
What your concierge can arrange
Travel, stays, dining and personal requests
A request may be a Shanghai restaurant room, a multi-city China journey, a Hangzhou excursion or continuing support for a family. Serica researches the options, confirms what is available and keeps the moving parts in one plan.
01
24/7 Private Concierge
One accountable contact who remembers the wider context and continues through changing plans.
02
Travel & Private Mobility
Air, rail, road, stays and arrivals joined into one journey rather than managed as separate bookings.
03
Hotels & Private Stays
Choose the stay by how its rooms, service and location will work for the people travelling—not by reputation alone.
04
Dining & Cultural Encounters
Meet the chef, practitioner or host with a real question, proper context and a setting suited to the exchange.
05
Family & Personal Occasions
Important family moments handled with discretion, practical foresight and attention to individual guests.
06
Executive & Partner Support
Receive important guests with personal care beyond the reach of an ordinary corporate travel or events desk.
Regulated transport, security and other specialist services are contracted and delivered by appropriately licensed providers.
How a request is handled
From brief to confirmed plan
You receive a clear recommendation, what it costs, what is confirmed and what still needs your decision.
01
Send the request
Share the date, place, people involved and any fixed requirements. We ask follow-up questions only where the answer changes the recommendation.
02
Review the shortlist
Serica explains the proposed direction, alternatives, fees, third-party costs and any conditions that still apply.
03
Keep one active plan
After approval, Serica follows provider confirmations and updates the wider itinerary when an element changes.
Service standards
01
Continuity
Context and preferences are carried across requests so clients do not need to begin again each time.
02
Discretion
Information is shared only with the people and providers required to deliver the request.
03
Judgment
Recommendations are narrowed and explained; more options are not automatically better service.
04
Accountability
One Serica contact remains responsible for coordination, confirmation and escalation.
05
Local depth
The initial network is built carefully across Shanghai and the Yangtze River Delta before expanding.
06
Qualified delivery
Regulated services such as aviation are fulfilled by appropriately licensed third parties.
Ways to begin
Begin with one request—or build continuity over time.
Ongoing private concierge
Continuity across requests
For those who want a trusted point of contact across travel, stays, access, hosting and personal occasions. We agree how you prefer to work, when you would like us to respond and the fees privately before ongoing support begins.
Signature Serica Experience
One defined commission
For a specific table, cultural visit, celebration or group journey. A successful first commission may become the beginning of a continuing concierge relationship.
Practical questions
Before the relationship begins.
A few practical questions help you understand how Serica works and what to expect from the first conversation.
Who is ongoing private concierge designed for?
It is designed for internationally minded individuals, families and their trusted representatives who value continuity, discretion and one accountable point of contact across recurring personal requests.
What does 24/7 service mean?
For confirmed clients, your Serica contact remains available across time zones for active plans and time-sensitive changes. At the start of the relationship, we agree how you prefer to communicate and what response to expect, so you always know how to reach us. It is not an emergency-response service.
Does Serica make ordinary bookings?
Yes. A table, stay or transfer can be exactly the right request. Because Serica knows the wider context, even a simple arrangement can reflect your preferences and connect naturally with what comes before and after.
Is Serica limited to the Yangtze River Delta?
Serica’s deepest focus is Shanghai, Jiangsu, Zhejiang and Anhui. Requests elsewhere in China or internationally are considered when appropriate partners, local knowledge and a suitable standard of care can be secured.
How are fees and third-party costs handled?
For an ongoing relationship, we agree how we will work together and the fees privately. Signature commissions use a planning, creative or production fee, with third-party estimates, deposits and payment milestones confirmed before commitment.
Continuing Concierge
What would you rather stop managing yourself?
A time-sensitive arrangement, a recurring need or a journey with too many moving parts is enough to begin.